We're looking for a highly organised Client Services Coordinator to keep our sales and client operations running like clockwork. In this new role, you'll be the friendly, reliable point of contact for prospects and clients - making sure every interaction is smooth, timely, and well followed-up, so our senior leaders can focus on strategy.
Oxide Interactive and MasterDocs share ownership and office space. You'll be employed by Oxide Interactive, but your work will support both companies.
About the role
The position suits a highly organised, detail-oriented professional who thrives on keeping operations smooth and ensuring commitments are met. It is not a sales-closing role, but one that underpins sales and service success through meticulous coordination.
Open to full or part-time, based in Melbourne. Salary negotiable on experience.
Key responsibilities
- Initiate first contact with MasterDocs prospects and book demonstrations
- Serve as the first point of contact for day-to-day MasterDocs queries
- Coordinate MasterDocs trial onboarding, check-ins, and debriefs
- Schedule Quarterly Business Reviews and sales proposal debriefs
- Manage CEO calendar for sales meetings, preparing materials in advance
- Maintain cadence of external communications and follow-ups
- Prepare agendas, meeting notes, action items, and follow-up communications
- Maintain CRM accuracy and update pipeline stages daily
- Produce and send monthly maintenance reports to Oxide clients
- Opportunity to manage smaller-scale projects (eg. moving office)
About our companies
About Oxide Interactive
Founded in 2003, Oxide Interactive are digital engagement specialists with team members across Australia. We help progressive organisations make the most of digital opportunities - delivering high-profile web and mobile applications, from creative cultural projects to government products used by millions of people. Our focus is crafting meaningful digital products that create public good.
About MasterDocs
Founded in 2013, MasterDocs exists to help knowledge workers collaborate more effectively. Our flagship document collaboration platform has been used by hundreds of organisations and thousands of people to produce publications, reports, guidelines, manuals, and textbooks. We're now launching our next product - harnessing generative AI to empower knowledge work.
We work flexibly, combining remote work with regular co-working days - around three days a week in our Canberra office, and at least one day a week in Melbourne for collaboration and social connection.
What you'll get with us
- We are a friendly and supportive team, with collaborative decision-making.
- We offer a casual environment, flexible work from home arrangements, and an open and non-hierarchical culture.
- We value meaningful work, learning and growth, and mastering our craft. Be part of a modern future where knowledge workers are supported by generative AI every day.
- Interesting and challenging projects, wide range of new development projects from large-scale applications to small creative websites.
What we're looking for
- Customer-service focus, taking the time to listen and make people feel heard.
- Warm, professional communicator on calls, in-person meetings, and by email.
- Confident on the phone - you make calls, follow up, and keep momentum going.
- Proactive and driven to finish what you start, keeping tasks moving until they're done.
- Proud of making things happen, keeping projects and people on track, often behind the scenes.
- Meticulously organised and detail-oriented, for maintaining CRMs and routine scheduling.
- Tech-savvy with CRMs, scheduling tools, and productivity software.
- Alignment with our values and culture.
Desirable:
- Experience in B2B SaaS or digital agency environments.
- Familiarity with Pipedrive, HubSpot, or similar CRM systems.
- Basic reporting, managing spreadsheets and simple dashboards.
How to apply
If you're ready to bring your organisational superpowers to a role that blends customer service, coordination, and variety, we'd love to hear from you.
To apply, please send your resume with cover letter to highlight your relevant experience to jobs
oxideinteractive.com.au. Salary negotiable on experience.
Oxide interactive is an equal opportunity employer and we support, promote and celebrate diversity in our team.
We look forward to hearing from you!
Must have permanent rights to work in Australia to apply.
With respect, no recruitment agencies.
We're looking for a Senior QA Engineer / QA Lead to join us on a short-term contract on a project to uplift how we test and maintain a complex web application. This is a hands-on, high-impact role where you'll design and implement testing systems that will live well beyond your time with us.
Oxide Interactive and MasterDocs share ownership and office space. You'll be employed by Oxide Interactive, but your work will support both companies.
About the role
You'll have the freedom to shape our testing approach from the ground up, make an immediate impact, and leave behind systems and practices that help our team deliver better software every day.
Open to full or part-time, based in Melbourne or Canberra. Salary negotiable on experience.
Key responsibilities
- Audit our current testing approach - manual and automated.
- Increase test coverage across critical features, APIs, and end-to-end workflows.
- Build standardised test templates and centralise functional test cases.
- Integrate automated tests into our CI/CD pipeline, so nothing gets merged without passing tests.
- Deliver clear dashboards showing what's covered, what's not, and where we should focus next.
- Hand over documented processes so our dev team (and future QA hires) can keep the momentum going.
About our companies
About Oxide Interactive
Founded in 2003, Oxide Interactive are digital engagement specialists with team members across Australia. We help progressive organisations make the most of digital opportunities - delivering high-profile web and mobile applications, from creative cultural projects to government products used by millions of people. Our focus is crafting meaningful digital products that create public good.
About MasterDocs
Founded in 2013, MasterDocs exists to help knowledge workers collaborate more effectively. Our flagship document collaboration platform has been used by hundreds of organisations and thousands of people to produce publications, reports, guidelines, manuals, and textbooks. We're now launching our next product - harnessing generative AI to empower knowledge work.
We work flexibly, combining remote work with regular co-working days - around three days a week in our Canberra office, and at least one day a week in Melbourne for collaboration and social connection.
What you'll get with us
- We are a friendly and supportive team, with collaborative decision-making.
- We offer a casual environment, flexible work from home arrangements, and an open and non-hierarchical culture.
- We value meaningful work, learning and growth, and mastering our craft. Be part of a modern future where knowledge workers are supported by generative AI every day.
- We prioritise quality, are proud of well-designed and engineered solutions, and value the principles and practices required to build reliable and high-performing software.
What we're looking for
You're a pragmatic problem-solver who knows how to start from 'where we are now' and get to 'what good looks like' in a short timeframe. You care about building systems that are trusted and used daily by developers.
Essential skills and qualities
- Proven track record in automated and manual testing roles, ideally in small, fast-moving teams.
- Meticulous attention to detail, with a passion for quality and a knack for finding edge cases.
- Demonstrated experience with Selenium (browser & CLI), API testing (Postman or similar), and test coverage reporting.
- Strong organising skills - you can map out the plan, then execute it.
- Excellent communication skills - you can explain quality goals to both technical and non-technical stakeholders.
Qualifications
- Bachelor's degree in Computer Science, Software Engineering, or a related field.
- Minimum of 5 years of experience in software quality assurance, with a proven track record in both manual and automated testing.
Nice to have
- Familiarity integrating tests with CI/CD processes.
How to apply
To apply, please send your resume with cover letter to highlight your relevant experience to jobsoxideinteractive.com.au.
Oxide interactive is an equal opportunity employer and we support, promote and celebrate diversity in our team.
We look forward to hearing from you!
Must have permanent rights to work in Australia to apply.
With respect, no recruitment agencies.
